Latest News

Appointments due to Covid safety contact by phone only we cannot book an appointment if you come to the door. Clinical staff will triage your call and decide if you should be seen Face 2 Face or other options can be made. Phone system menu is now updated all appointments are for 1 problem at a time. E consult is also available for you to complete as an option to waiting on our phones.

Dear Patient please send in your bowel screening kits. book for your breast or cervical screening and child immunisations are all up to date

Coronavirus Vaccine The five Ramsgate practices, Dashwood, East Cliff, The Grange, Newington and Summerhill are working together to deliver the vaccine programme. Between the five practices we care for over 51,000 patients across Ramsgate.

The Montefiore Medical Centre which houses both East Cliff and the Grange practices has been designated as the main vaccine site for Ramsgate although more recently each practice has been making arrangements to vaccinate their own patients. Patients of Dashwood, East Cliff and Summerhill will be offered a vaccination at East Cliff Surgery or at their own surgery. Patients of The Grange and Newington will be offered a vaccination at The Grange Surgery or at Newington Surgery.Some patients may also have been invited and attended a dedicated vaccine hub.We are inviting patients based on the national priority list. Please be patient and wait to be contacted by your own surgery about when the vaccine is available for you.

Welcome

We are the oldest General Practice having being established in Ramsgate even before the NHS started in 1948.

With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

Get Well, Keep Well

Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.

Join In

We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.

Access

Wheelchair access to the building is via our main entrance. We now provide 3 disabled parking spaces to the rear of the practice in the car park facility. If access proves difficult to any of our disabled patients please inform reception at your time of visit and we will look into any concerns raised on access.


Extended Hours

Extended hoursThe Practice also provides additional appointments as part of the extended access scheme. Appointments are available by phone triage  on Wednesday and Thursday evening between 06:30 to 8pm

We may also be able to offer you appointments at other Practices during the week or offer an appointment at the Queen Elizabeth the Queen Mother Hospital with a clinician on a Saturday or Sunday. These appointments may not be with a doctor from this practice but with your consent the clinician will have access to your electronic medical record.  

For more information and to book please speak to a member of our Reception Team.

Minor Surgery is not currently available

On-site pharmacy

Please be advised the pharmacy sharing the building with the practice is not our pharmacy. They are an independent business to the practice.

Friends and Family Test - We value your feedback - Review our service here

All Patients - Your Named GP is Dr M D Cardwell.

Complaints Procedure

We aim to provide our patients with the best care we can and would like to hear from you if you think we have done something well, or if you have suggestions on how we could do something differently. Equally, we know that there will be times when our patients or their carer believe our standards are not of an acceptable level. We would encourage you to speak to whoever you feel most comfortable with – your doctor, a nurse, a receptionist, or manager, but if you prefer to give your feedback in writing, please use our postal address.
 

How to Complain

You can complain in writing, by email or by speaking to a member of staff. You should make your complaint within 12 months of the incident or within 12 months of the matter coming to your attention. This time limit can sometimes be extended if it is still possible to investigate your complaint.

 Who can complain? Anyone can complain, including young people, a family member, carer, friend or your local MP can complain on your behalf with your permission.
 

What can I expect if I complain?

We will:

  • acknowledge your complaint and investigate it properly
  • keep you informed of progress and tell you the outcome
  • treat you fairly, politely and with respect
  • reassure you that your care and treatment will not be affected as a result of making a complaint
  • offer you the opportunity to discuss the complaint 
  • take appropriate action following your complaint
 Who can help with your complaint?

NHS England 

If you have a concern or complaint about a GP or the practice, you can ask NHS England to oversee the management of the complaints process. 

To take up this option please contact: 

NHS England
PO Box 16738
Redditch
B97 9PT

 

Healthwatch 

Healthwatch is an independent organisation who will listen to your views and share them with those with the power to make local services better. 

You can call 03000 68 3000 to find details of your local branch. 

 

The Advocacy People 

The Advocacy People are an Independent Advocacy Service who are available to support you and represent your views when making a complaint – they can accompany you to meetings to discuss your complaint and provide support or an interpreter. 

The Advocacy People, PO Box 375, Hastings, East Sussex TN34 9HU 

 

If you remain dissatisfied with the response from the practice (or NHS England where your complaint was investigated by them) then you have the right to refer your complaint to the Health Service Ombudsman. They would require a clear statement of what issues remain outstanding. 

The Parliamentary & Health Service Ombudsman Millbank Tower,  Millbank, London SW1P 4QP 

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